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Terms of Service

Last updated: March 29, 2026

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Rebridge ("Rebridge," "we," "us," or "our"). By accessing or using the Rebridge platform at rebridge.ai ("Service"), you agree to be bound by these Terms.

If you are agreeing to these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Service description

Rebridge is a purchase order automation platform that integrates with Lightspeed Retail R-Series point-of-sale systems. The Service:

  • Parses vendor invoices (PDF format) using artificial intelligence
  • Matches invoice line items to products in your Lightspeed catalog
  • Generates purchase orders for your review and approval
  • Creates approved purchase orders in your Lightspeed POS via API

The Service requires an active Lightspeed Retail R-Series account. Rebridge is not affiliated with, endorsed by, or sponsored by Lightspeed Commerce Inc.

3. Account registration and security

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must have proper authorization to connect any Lightspeed account you link to Rebridge.
  • You must notify us immediately of any unauthorized use of your account at support@rebridge.ai.
  • We reserve the right to suspend or terminate accounts that violate these Terms or exhibit suspicious activity.

4. Subscription plans and billing

  • Plans: Rebridge offers tiered subscription plans (Starter, Professional, Enterprise) with varying limits on purchase orders per month, locations, and team members. Current pricing is available at rebridge.ai/pricing.
  • Billing cycle: paid plans are billed monthly or annually based on your selection. Billing begins on the date of your first subscription payment.
  • Payment: all payments are processed by Stripe. You agree to provide valid payment information and authorize recurring charges.
  • Price changes: we may change pricing with 30 days' written notice. Price changes take effect at the start of your next billing period.
  • Overages: usage beyond plan limits may incur additional charges as specified in your plan details.
  • Refunds: refunds are available within 14 days of your first payment. After the 14-day period, all charges are non-refundable.

5. Data accuracy and customer responsibility

  • Rebridge uses AI to parse invoices and match products. While we strive for high accuracy, AI-generated results may contain errors.
  • All purchase orders include a human review step before execution. You are responsible for reviewing and approving purchase orders before they are created in your POS.
  • You are responsible for the accuracy and legality of all invoices you upload to the Service.
  • Rebridge is not responsible for errors in purchase orders that you have reviewed and approved.

6. Intellectual property

  • Our IP: the Rebridge platform, including its software, algorithms, user interface, documentation, and branding, is the exclusive property of Rebridge. You are granted a limited, non-exclusive, non-transferable license to use the Service during your subscription period.
  • Your data: you retain full ownership of all data you upload to or generate through Rebridge, including invoices, catalog data, and purchase orders.
  • Feedback: if you provide suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual license to use such feedback to improve the Service.
  • Vendor intelligence: anonymized, vendor-level structural data (such as invoice format patterns and color code mappings) contributed through your usage may be retained and used to improve parsing accuracy for all users, as described in our Privacy Policy.

7. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Upload content that infringes on the intellectual property rights of others.
  • Use the Service to transmit malware, viruses, or other harmful code.
  • Resell, sublicense, or redistribute access to the Service without our written consent.
  • Use automated scripts to access the Service in a manner that exceeds reasonable use.

8. Termination

  • By you: you may cancel your subscription at any time from your account settings or by contacting support@rebridge.ai. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of your paid period.
  • By us: we may suspend or terminate your access if you violate these Terms, fail to pay fees when due, or if required by law. We will provide reasonable notice (minimum 7 days) before termination except in cases of material breach or legal requirement.
  • Effect of termination: upon termination, your right to use the Service ceases immediately (or at the end of your billing period, if applicable). Your data will be retained for 30 days after termination to allow for export or reactivation, after which it will be permanently deleted as described in our Privacy Policy.
  • Survival: sections 6 (Intellectual Property), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), and 13 (Dispute Resolution) survive termination.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee uninterrupted, timely, secure, or error-free operation of the Service.
  • We do not warrant the accuracy of AI-generated invoice parsing or product matching results.
  • IN NO EVENT SHALL REBRIDGE, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless Rebridge, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any data you upload to the Service; or (e) your infringement of any third-party rights.

11. Confidentiality

Each party agrees to hold in confidence all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. Confidential information shall not be disclosed to third parties without the disclosing party's prior written consent, except as required by law or as necessary to provide the Service.

12. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action arising out of these Terms shall be filed in the state or federal courts located in the State of Florida, and you consent to the exclusive jurisdiction of such courts.

13. Dispute resolution

In the event of any dispute arising out of or relating to these Terms or the Service:

  • Informal resolution: the parties shall first attempt to resolve the dispute informally by contacting support@rebridge.ai. The parties shall negotiate in good faith for a period of 30 days.
  • Binding arbitration: if informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in the State of Florida. The arbitrator's decision shall be final and binding.
  • Class action waiver: you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
  • Exceptions: either party may seek injunctive relief in any court of competent jurisdiction for violations of intellectual property rights or confidentiality obligations.

14. Service level and uptime

While we strive for high availability, we do not guarantee a specific uptime percentage. Scheduled maintenance windows will be communicated in advance when possible. We are not liable for service interruptions caused by third-party providers (Lightspeed, Anthropic, Stripe, Vercel, Supabase) or events outside our reasonable control.

15. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email to the address associated with your account at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

16. General provisions

  • Entire agreement: these Terms, together with our Privacy Policy, constitute the entire agreement between you and Rebridge regarding the Service.
  • Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
  • Waiver: our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: you may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party shall be liable for failures or delays resulting from circumstances beyond its reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.

17. Contact

For questions about these Terms: