Help Center
Everything you need to get up and running with Rebridge.
Getting Started
Create your Rebridge account and connect your Lightspeed Retail store through OAuth. The initial catalog sync runs automatically and typically completes within a few minutes depending on your catalog size.
Once connected, Rebridge audits your catalog to learn your naming conventions, category structure, size systems, and attribute patterns. This ensures every purchase order matches how your store is already organized.
Uploading Invoices
Upload vendor invoices as PDF files from your dashboard. Rebridge accepts invoices from any vendor in any format — no templates or pre-configuration needed.
After upload, the AI parses every line item and extracts style numbers, product names, sizes, colors, quantities, and costs. Processing typically takes under two minutes.
Reviewing Purchase Orders
Every parsed invoice goes to the review queue. You see each line item with its match status: reorder, new variant, new product, or needs manual review.
High-confidence matches are flagged for quick approval. Items that need attention are highlighted with the reason — missing category, ambiguous match, or unrecognized product.
Managing Your Catalog
Your Lightspeed catalog syncs automatically. You can trigger a manual re-sync from Settings if you have made bulk changes in Lightspeed.
Rebridge maintains a local copy of your catalog for fast matching. This copy is read-only — all product creation and updates happen through the Lightspeed API.
Troubleshooting
If a sync fails, check your Lightspeed connection status in Settings. The most common cause is an expired OAuth token, which can be resolved by reconnecting.
For parsing issues, ensure your invoice PDF is not password-protected and contains selectable text. Scanned images with clear text also work.
Need more help?
Email us at support@rebridge.ai and we'll get back to you within 24 hours.
